1. Refund Requests
Refund eligibility depends on the circumstances of the transaction, trip status, payment method and applicable MKGO policies.
2. Electronic Payments
Where an electronic payment qualifies for a refund, MKGO will ordinarily attempt to return the applicable amount through the original payment method using the relevant payment provider.
3. Processing Times
After MKGO or its payment provider initiates a refund, the time required for funds to appear may depend on the payment provider, bank, card network or other financial institution.
4. Cash Payments
Cash-trip refund matters may require support review because MKGO does not hold the physical cash paid directly to a driver.
5. Duplicate or Incorrect Charges
Users should report suspected duplicate or incorrect charges through MKGO support so that the transaction and trip records can be investigated.
6. Fraud and Abuse
MKGO may investigate refund requests and may decline fraudulent, misleading or abusive claims.