Frequently Asked Questions

About MKGO

General questions.

What is MKGO?

MKGO is a mobility technology platform developed and operated by MKTECHSUPPORT (Pty) Ltd.

The platform is designed to connect passengers with approved independent drivers and provide technology for booking, trip management, payments, location services, safety and support.

Is MKGO a transport company?

MKGO provides the technology platform through which eligible passengers and independent drivers can connect and manage trips.

Who operates MKGO?

MKGO is a product and service developed and operated by MKTECHSUPPORT (Pty) Ltd.

Do I need an account to use MKGO?

An MKGO account is required to access account-based platform features such as requesting trips, managing journeys and accessing passenger or driver services.

Passengers

Passenger questions.

How do I create a passenger account?

Select Get Started or register directly as a passenger. Enter the required account information and complete the email verification process.

Create Passenger Account

Do I need a paid membership to request a ride?

No. Standard passenger access does not require a paid membership.

Optional membership products may provide additional features or benefits if they are made available by MKGO.

How do I request a trip?

Once signed in, use the passenger platform to provide your pickup and destination information and select an available trip option.

MKGO can then attempt to match your request with an eligible available driver.

Can I see my driver before the trip?

When a driver has been assigned, MKGO can display relevant driver, vehicle and trip information through the passenger platform.

Can I track my trip?

MKGO is designed to provide live trip information while a journey is active, subject to location availability, device connectivity and platform availability.

Can I view previous trips?

Yes. Your passenger account is designed to provide access to your relevant trip history and trip details.

Drivers

Driver questions.

Can I become an MKGO driver?

You can create an MKGO driver account and submit a driver application.

Creating an account does not automatically approve you to provide trips. Your application must complete the applicable MKGO review process.

Start Driver Registration

What information does a driver need to provide?

Driver onboarding may require personal information, driving information, vehicle information, supporting documents, operating information and payout details.

Additional information may be requested where necessary for application review or continued driver eligibility.

What documents may be required?

Depending on the applicable requirements, drivers may need to provide driving licence, PrDP, vehicle and relevant operating or licensing documentation.

Does MKGO provide driving licences, PrDPs or operating permits?

No. Drivers remain responsible for obtaining and maintaining the licences, permits, vehicle requirements, insurance and other legal authorisations that apply to their operations.

Does creating a driver account mean I am approved?

No. Driver registration and driver approval are separate stages.

Your application and supporting information must first complete the applicable MKGO review process.

What can happen during driver review?

MKGO may approve an application, request updated or additional information, or decline the application based on the applicable platform requirements.

Do drivers need a paid membership?

MKGO provides a standard driver option that does not require a paid membership simply to access normal approved-driver functionality.

Optional driver plans may be introduced with different features or commission arrangements.

View Memberships

How does MKGO driver commission work?

Applicable platform commission depends on the driver's active plan and the commission rules applicable to the transaction.

Relevant commission and transaction information can be recorded in the driver's MKGO account.

Pricing & Payments

Payment questions.

How are MKGO fares calculated?

Pricing may consider factors including distance, time, waiting time, service type, applicable fees and the pricing rules in effect for the trip.

Where available, an estimated fare can be shown before the passenger confirms the trip request.

Learn About Pricing

Can the final fare be different from the estimate?

It may differ where relevant journey information changes, such as trip distance, duration, waiting time, route or other applicable pricing factors.

Can I pay cash?

Available payment methods will be shown through MKGO where applicable.

The platform architecture supports both electronic and permitted cash-payment workflows.

Can I pay electronically?

MKGO is designed to support electronic payment methods through enabled third-party payment services.

The exact payment options available can depend on the services enabled at the time of booking or payment.

What happens if I am charged incorrectly?

Report the transaction through MKGO support so the relevant trip and payment records can be reviewed.

How do refunds work?

Refund eligibility depends on the circumstances of the transaction, trip status, payment method and applicable MKGO policies.

Read the Refund Policy

Cancellations

Cancellation questions.

Can a passenger cancel a trip?

A passenger may cancel a trip subject to its current status and the applicable cancellation rules.

Can a cancellation fee apply?

A cancellation charge may apply in circumstances covered by the applicable MKGO cancellation rules, including certain cases where a driver has already accepted or travelled toward the pickup location.

Read the Cancellation Policy

Can a driver cancel a trip?

Drivers may need to cancel an accepted trip for legitimate operational, service or safety reasons.

Driver cancellation activity may be reviewed by MKGO where appropriate.

Location & Privacy

Your information.

Does MKGO use location information?

MKGO may process location information when necessary for features such as pickup selection, driver matching, navigation, trip tracking, pricing, safety and operational support.

Read the Privacy Policy

Why does MKGO need driver location information?

Driver location information can be required for functions such as determining availability, identifying nearby eligible drivers, dispatching trips, navigation and active-trip tracking.

Does MKGO store my full card details?

MKGO does not intend to store complete payment-card numbers or card security codes on its own systems.

Electronic payment processing may be handled by enabled third-party payment providers, while MKGO retains relevant transaction references and payment status information required for platform operations.

Safety

Safety questions.

Does MKGO review driver applications?

MKGO's driver onboarding process includes review of the information and documentation required by the platform before a driver application can be approved.

MKGO platform approval does not replace licences, permits or approvals required by law.

What should I do if I have a safety concern?

Relevant safety concerns can be reported through MKGO support so that available platform records can be reviewed and appropriate action considered.

What should I do in an emergency?

MKGO support and platform safety functions are not replacements for emergency services.

Where there is an immediate threat to life or safety, contact the appropriate emergency services.

Read About MKGO Safety

Accounts

Account questions.

I forgot my password. What should I do?

Use the MKGO password recovery page and enter the email address connected to your account.

Reset Password

Why do I need to verify my email?

Email verification helps MKGO confirm access to the email address associated with your account and supports account security and communication.

Can my MKGO account be suspended?

MKGO may restrict or suspend account access where reasonably necessary for matters including platform misuse, safety concerns, suspected fraud, material policy violations or applicable legal requirements.

Frequently asked questions.

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