01
Distance
The estimated or completed distance of the journey may form part of the fare calculation.
MKGO Pricing
Clear trip pricing.
MKGO calculates trip pricing using the applicable platform pricing rules and relevant information about the requested journey.
How Pricing Works
Your fare can be based on several factors.
The exact pricing calculation depends on the MKGO pricing rules applicable to the trip and service being requested.
02
Trip Time
Journey duration may form part of the final fare where the applicable pricing rules include time-based charges.
03
Waiting Time
Applicable waiting time may be included where a driver has arrived and the trip or pickup requires additional waiting.
04
Service Type
Different MKGO transport or mobility services may use different pricing rules.
05
Base Fare
A configured starting or base fare may apply before additional distance, time or other eligible charges are calculated.
06
Applicable Charges
Other disclosed charges may be included where they apply to the particular trip, service or transaction.
Before You Request
Review your trip estimate.
Where fare estimation is available, MKGO can calculate an estimated trip price using the pickup location, destination and applicable pricing rules.
The estimate gives you useful pricing information before confirming the trip request.
Final Fare
Why could the final price change?
A fare estimate is based on the information available when the trip is requested. The completed journey may be different.
Route Changes
A different route or destination change may affect the actual journey distance or duration.
Journey Duration
Where time forms part of the pricing calculation, the actual duration of the journey may affect the final fare.
Waiting Time
Applicable waiting time may affect the fare where waiting charges form part of the applicable pricing rules.
Trip Changes
Changes to the requested journey may affect the information used to calculate the final trip amount.
Trip Pricing
From estimate to final fare.
Enter Your Trip
Provide your pickup location and destination.
Calculate
MKGO applies the relevant pricing rules to the available trip information.
Review
Where available, review the estimated fare before confirming the request.
Take Your Trip
Relevant trip information is recorded as the journey progresses.
Final Fare
The applicable final fare is calculated from the completed journey and relevant pricing rules.
Payments
Pay using an available payment method.
MKGO is designed to support enabled electronic payment methods and permitted cash payment workflows where those options are available.
The payment options available for a particular trip can be shown through the MKGO platform.
Electronic Payments
Enabled electronic payment methods may be available through MKGO.
Cash Payments
Cash may be available where the trip and platform configuration permit it.
Payment History
Relevant transaction information can be available from your MKGO account.
For Drivers
Driver commission is separate from the passenger fare.
MKGO may charge an applicable platform commission on eligible driver transactions.
The commission rate can depend on the driver's applicable membership plan and the platform rules in effect for the transaction.
View Driver MembershipsCash Trips
Cash payments still form part of the MKGO transaction.
Where a passenger pays the driver directly in cash, the applicable trip and commission information can still be recorded by MKGO.
Any applicable platform commission or driver account balance arising from a cash transaction can then be managed through the driver's account according to the relevant MKGO rules.
Cancellations
Cancellation charges may apply in some circumstances.
Cancellation treatment depends on the trip status and the applicable MKGO cancellation rules.
Where applicable, any cancellation charge should be determined according to the pricing and cancellation rules in effect for the trip.
Read the Cancellation PolicyPricing Information
Actual pricing comes from MKGO's active pricing rules.
This page explains the types of information that may form part of an MKGO fare calculation. It does not create or guarantee a fixed fare for every journey.
The applicable estimate or fare presented through MKGO for a specific trip is based on the pricing configuration and trip information available at the relevant time.
Pricing FAQ
Common pricing questions.
Will I see the fare before requesting a trip?
Where fare estimation is available, MKGO can display estimated pricing before you confirm the trip request.
Is the estimated fare always the final fare?
Not necessarily. The final fare may differ where relevant journey information changes or where the applicable pricing rules use information from the completed trip.
Does distance affect the fare?
Distance may form part of the fare calculation where the applicable pricing rule includes a distance-based component.
Can waiting time affect the fare?
Yes, where the applicable pricing rules include waiting-time charges.
Can I pay cash?
Cash may be available where it is an enabled payment option for the applicable MKGO trip.
Where can drivers see commission rates?
Current active driver membership plans and their configured commission rates are available on the MKGO Memberships page.
View MembershipsReady to Go?
Start your journey with MKGO.
Create your passenger account to access MKGO trip and booking services.