Create Your Account
Register as an MKGO passenger, provide the required account information and verify your email address.
How It Works
Getting where you need to go should be simple.
MKGO brings passengers and approved independent drivers together through one digital platform for booking, matching, trip management and payments.
For Passengers
From request to destination.
Create your MKGO account, request a trip and follow the journey from driver matching through completion.
Choose Your Trip
Enter your pickup location and destination and review the available trip information.
Review Your Estimate
Where available, MKGO displays relevant trip and estimated pricing information before you confirm your request.
Request Your Trip
Confirm the request and MKGO can begin looking for an eligible available driver.
Get Matched
MKGO attempts to match your trip with an eligible approved driver based on availability and relevant trip information.
Follow Your Driver
Once a driver has been assigned, view relevant driver, vehicle and trip information through your passenger account.
Take Your Journey
Meet your driver at the pickup location and follow the active trip through MKGO where live trip information is available.
Complete & Pay
Once the journey is completed, the final trip information and applicable payment can be processed using an available MKGO payment method.
Your Journey
Stay informed throughout the trip.
MKGO is designed to keep relevant trip information in one place so passengers can follow the journey from the initial request through completion.
Depending on trip status and available services, this can include driver matching, driver details, vehicle information, trip status and location-based information.
Pickup & destination
Provide the locations needed for your journey.
Driver matching
MKGO searches for an eligible available driver.
Trip status
Follow relevant status changes during your journey.
Trip history
Access relevant completed-trip information from your account.
Pricing & Payments
Understand your trip before you go.
MKGO pricing can use relevant trip information and configured pricing rules to calculate an estimated or final fare.
Trip Estimate
Where available, review estimated pricing before confirming the trip request.
Final Fare
The final fare may reflect the completed journey, including applicable distance, time, waiting time, fees or other configured pricing factors.
Payment Options
Available payment methods are presented where applicable and may include enabled electronic or permitted cash-payment workflows.
For Drivers
From application to going online.
Drivers follow a separate onboarding and approval process before becoming eligible to receive trips through MKGO.
Register
Create an MKGO driver account and verify your account.
Complete Onboarding
Provide your required personal, driving, vehicle, operating and payout information.
Submit Documents
Upload the supporting documents requested as part of your application.
Application Review
MKGO reviews the application and may approve it, request changes or additional information, or decline it.
Get Approved
Approved drivers can access eligible driver functionality subject to continued platform and legal requirements.
Go Online
Use the driver portal to manage your availability and receive eligible trip requests.
Matching
Connecting a trip with a driver.
When a passenger requests a trip, MKGO can use relevant trip, availability and location information to identify eligible drivers.
A trip request can then move through the dispatch process until an eligible driver accepts or the request otherwise ends.
Location Services
Location helps make the journey work.
MKGO may process location information where needed for pickup selection, driver availability, matching, navigation, trip tracking, pricing, safety and operational support.
Read the Privacy Policy
Pickup selection
Help identify where a journey should begin.
Nearby drivers
Help determine eligible driver availability.
Active trip tracking
Support relevant live trip information during a journey.
Safety
Safety is part of the platform.
MKGO combines driver onboarding, trip records, location-dependent functionality, support and operational tools to support safer use of the platform.
Passengers and drivers are also expected to use MKGO responsibly and comply with applicable platform policies.
Learn About MKGO SafetyAfter Your Journey
The trip may be over, but the record remains.
MKGO keeps relevant trip and transaction information available for account history, payment, support and operational purposes where applicable.
Trip History
Review relevant information about your completed journeys.
Payment History
View relevant payment and transaction information associated with your account.
Support
Where necessary, contact MKGO support about a trip, payment or account-related matter.
Get Started
Ready to use MKGO?
Create a passenger account to request trips or start your application to become an MKGO driver.