Contact MKGO

How can we help?

Whether you're a passenger, driver or simply want to learn more about MKGO, we're here to point you in the right direction.

Support

Choose the support you need.

Existing MKGO users can access account-specific support after signing in.

Passenger Support

Need help with your MKGO account, booking, trip, payment or another passenger service?

Driver Support

Existing drivers can access onboarding, document, vehicle, trip and account support through their MKGO driver account.

Driver Sign In

Become a Driver

Interested in providing transport services through MKGO? Create a driver account to begin the application and onboarding process.

Start Driver Registration

General Enquiries

Need to speak to MKGO?

For general platform enquiries, business enquiries or other questions that are not linked to an existing trip, you can contact the MKGO team through MKTECHSUPPORT.

Account-specific, payment and trip-related matters should preferably be submitted through the MKGO support system once you are signed in.

Quick Help

You may find the answer here.

Frequently Asked Questions

Find answers about accounts, trips, drivers, payments, cancellations and other common MKGO questions.

View FAQ

How MKGO Works

Learn how passenger booking, driver matching and MKGO trip management work.

How It Works

Safety

Read about MKGO safety standards, driver verification and reporting.

View Safety Information

Existing Users

Get support from your account.

Once the MKGO support module is available, signed-in passengers and drivers will be able to submit and track support requests directly from their account.

This helps MKGO securely connect the support request to the correct user, trip, transaction or driver application.

Emergency Assistance

Is there an immediate safety emergency?

MKGO support is not a replacement for emergency services. If there is an immediate threat to life or safety, contact the appropriate emergency services first.

Read the MKGO Safety Policy

Join MKGO

Don't have an account yet?

Create a passenger account or begin your application to become an MKGO driver.

Join as Passenger Become a Driver